Starting a Cleaning Business
Cleaning is a service that will always be in demand, and you don't need an enormous amount of capital or any special training to get started. As a business model, cleaning will never be challenged by ecommerce, and the industry is not dominated by any major players.
Cleaning Business Formation Guide
Though cleaning may not be the most glamorous type of business in the world, a well-managed and marketed cleaning business can generate good profits and become a trusted part of your client’s lives. Starting up a cleaning business doesn’t have to be complicated, and in this guide we’ll cover what you need to know.
Understanding the world of cleaning
Hiring employees
Deciding if you’re ready to start a cleaning business
Setting your business up with efficient marketing and administration practices
Choosing the best legal structure for your new organization
Gathering resources for your cleaning business
Following various rules and regulations
Finding information on taxes and finances for your cleaning business
... and much more
By the time you’ve read through our complete cleaning business guide, you will have all the information you need to set up and manage a thriving cleaning business. Let’s get into it.
Understanding the World of a Cleaning Business
Key Cleaning Business and Background Data and Statistics
Cleaning companies provide substantial benefits to the U.S. economy.
875K
In the U.S. in 2015, there were 875,000 cleaning businesses employing nearly about 3.5 million people.
$175B
People employed in the industry across the U.S.
4 - 6%
The industry is growing at a rate of between 4-6 percent a year.
The commercial office and retail sectors generate the majority of revenue, followed by education and healthcare.
The number of cleaning companies is growing by around 1.7 percent each year.
Around 10 percent of cleaning industry revenues come from franchises.
Commercial cleaning contracts are the most reliable type of income for cleaning businesses, with office buildings accounting for nearly a third of such contracts.
This all points to the cleaning industry being ripe with new opportunities for focused entrepreneurs, so now might be the perfect time to dive into starting your cleaning business. Bizee is here to help you form your cleaning business and understand the ins and outs of owning a cleaning company.
Questions to Ask Before You Start a Cleaning Business
Is Cleaning Entrepreneurship for You?
Running a cleaning business could be a good option if you:
Have a strong focus on customer service
You'll need to make sure all your employees are great at dealing with demanding clients.
Don’t mind staff turnover
Cleaning isn’t an extremely well-paid job, so there can be fairly rapid employee turnover.
Marketing
You will probably need to build a website and have a brand and logo professionally designed. You should also look into local search advertising.
Marketing
You will probably need to build a website and have a brand and logo professionally designed. You should also look into local search advertising.
Are great at training
Your cleaners will need to clean to the very highest quality, so they will need excellent training and materials.
Don’t mind competition
The barrier to entry for cleaning businesses is very low, and there are always new entrants into the marketplace.
Operational management
Ensuring customers are served well and beauty treatments are provided to the standards you expect
Operational management
Ensuring customers are served well and beauty treatments are provided to the standards you expect
Enjoy dealing with people
Cleaning is a very people-focused business, so you will constantly be interacting with customers and employees.
What Are the Main Challenges for a Cleaning Entrepreneur?
Aside from intense competition and employee turnover, the main challenge for a cleaning entrepreneur will be finding new customers and keeping existing ones happy. You’ll also need a rock-solid understanding of pricing and business finances — if you’re paying other people, your margins will likely be very thin.
What Does a Day in the Life of a Cleaning Entrepreneur Look Like?
On any given day you will be:
Scheduling appointments for cleaning
Negotiating contracts and setting rates
Dealing with employees
Ordering cleaning supplies
Planning out optimal routes
Developing training on cleaning and customer service
Collecting payments and managing finances
...and much more
What Type of Cleaning Business Do You Want to Run?
One of the first things you’ll need to decide on is the type of cleaning business you want to run. You have a few different options:
1
Residential
Cleaning people’s homes and private residences
2
Commercial Office
Cleaning offices and similar work spaces
3
Commercial Retail
Cleaning shops and other retail spaces
4
Commercial Other
Other commercial areas and businesses
5
Industrial
Cleaning factories, warehouses and other industrial areas
6
Municipal
Government, education and other publicly-funded facilities
7
Specialist
Cleaning that requires slightly more special attention, including medical and healthcare facilities
You can go even more detailed than this and focus on narrower areas of cleaning. This might include:
1
Real estate
Cleaning premises that are being put up for sale or rent, or cleaning homes or apartments in preparation for move in/out.
2
Upholstery and Carpets
Removing stains and dirt from soft furnishings
3
Outdoor
Cleaning home exteriors, driveways, and other surfaces using pressure washing and similar techniques
4
Blinds and Curtains
Cleaning all types of window treatments and finishes
You can go even more detailed than this and focus on narrower areas of cleaning. This might include:
Plan Your Cleaning Business
Before you start your business, there are a few key areas you need to focus on. You will need to figure out whether there’s a demand for your cleaning business services, consider potential benefits and pitfalls, understand how your business finances might look and ensure everything is in order.
Do Market Research and Validate Your Cleaning Products and Services
Before you launch your cleaning business, you need to understand if there’s a demand for what you’re selling. That means carrying out market research and “validating” your services. Here’s how to go about it:
1
Identify your business’s unique selling points (USPs)
These are the areas that will set you apart from competitors and encourage customers to come to you. You might have better pricing, a higher-quality service, faster delivery or some other special feature. Green and eco-based cleaning are becoming increasingly popular, for example.
2
Consider who your competitors are
Having competitors is a good thing as it shows there’s a market for your cleaning services. Low barriers to entry mean there is typically lots of competition for cleaners.
3
Get involved with business communities and discussion groups
Ask questions about cleaning businesses. You may even be able to find some clients there!
4
Look for market research reports for cleaning businesses
Because cleaning businesses operate in a very localized market, you might want to look at your specific area. These reports don't have to just be about cleaning businesses; if you’re after commercial cleaning clients, check commercial activity in your region, for example.
5
Talk to clients
Speak with potential customers to understand what they want from your cleaning services. This is especially important if you’re going into a specialized area.
Understand Your Cleaning Business Model and Financial Projections
All businesses need a business model, which will lay out the way you will generate sales, provide services and make money. Think about your business model now, because it’s better to have that in place so you can start acquiring customers and generating revenue from day one.
You will also need to look at financial projections for your cleaning business. What are your expected sales and revenues? What is your profitability? How much money will you keep in the business to grow it? How much will you pay yourself and others? If you can, try to plan your revenue out for the next month, three months, year and two years. Margins in the cleaning business are slim, so plan with that in mind.
Write a Business Plan for Your Cleaning Business
Finally, you should put your business plan together. Business plans do vary slightly, but they should cover the following areas:
An executive summary with the most important points from your business plan
Your goals and what you hope to achieve with your cleaning business
A description of your business, background information and context
A market analysis and likely demand
An overview of how your business is structured
Your business model
How you will market and sell your offerings
Financial projections, revenue and profitability
Appendices
We’ve got the perfect guide to writing your business plan.
Setting up Your Cleaning Business
Once you've legally created your cleaning business, you’ll need to get some other things in place.
Location of your workshop
Where are you going to run your business from? Will you work from home, get an office, use a shared working space or something else? You will likely run your cleaning business from home, but spend most of your working time in other locations. Alternatively, you may have a small office or commercial space where you can keep materials, provide training and work with employees.
Equipment
What equipment do you need to manage your cleaning business? You will need a laptop, computer or smartphone to communicate with clients. You will also need transportation and cleaning supplies. Don’t forget equipment like vacuum cleaners, extendable dusters, steam cleaners and the like. Make sure you understand exactly what you need to spend so you can write it off against business expenses.
Marketing
You will probably need to build a website and have a brand and logo professionally designed. You should also look into local search advertising.
Process
Think about the business processes and software that you’re going to use to run your business efficiently and effectively.
Employees
If you’re not doing all the cleaning yourself, you will need to hire employees to help you out. More on that below.
The Complete "Start Your Business" Checklist
A Clear and Comprehensive Guide to Starting Your Business the Right Way
Hire Employees
If you’re just running your cleaning business solo, you don’t need to worry about employees. If you are hiring people to work for you, you will need to know what to do.
Get an Employer Identification Number (EIN)
Contact the IRS and let them know you will need an EIN for your cleaning business. This is a number you will use to file and pay your taxes. We put together this guide to getting your EIN.
Make Sure Your Employees Can Work in the U.S.
Your employees must be legally able to work here. Carry out background checks and ensure they have all necessary legal documentation
Report Employees as “New Hires”
In most cases you will need to report the hiring of employees to your state.
Withhold Income and Payroll Taxes
You will need to calculate and keep back income tax so you can pay the appropriate bodies. You will also need to pay the employer portion of the payroll tax.
Get worker's compensation insurance in place
As listed above, you will need to make sure you have proper workers’ compensation insurance to cover injuries, illness, medical costs and the like.
Pay Employees on a Regular Basis
You will need to run payroll and compensate your employees on a regular frequency. Your state may mandate how often employees need to be paid.
Learn About Legal Requirements and Responsibilities to Employees
You do have certain responsibilities and requirements for hiring employees. In addition to getting a proper employment contract in place with them, you have a duty to provide them with a safe working environment, proper training, regular pay and certain other criteria. OSHA covers your health and safety requirements, while the U.S. Department of Labor provides information on other responsibilities.
Discussion Groups and Forums for Your Cleaning Business
There are plenty of forums and online discussion groups for cleaning businesses. Start with these
Useful Online Tools for Your Cleaning Business
Here are some really great online tools for managing your cleaning business. They will reduce the time you spend on administration, help you to collaborate with others and free up your time to grow and manage your new venture.
Collaboration
Social Media Management
Communication
Email Marketing
Advertising
Marketing Automation
Customer Relationship Management (CRM)
Customer Support
Human Resources
Website Development
Analytics
Hiring
Please note: This post contains affiliate links and we may receive a commission if you make a purchase using these links.
Conclusion
A cleaning business can be a very solid choice for a first-time entrepreneur. The combination of a low barrier to entry, focus on strong customer service and the need for excellent interpersonal skills makes it an ideal choice.
Although there’s lot of competition and plenty of demanding clients, a cleaning business that's run well can generate excellent revenue. When you’re ready to start up your cleaning business.